Every complaint is logged
Complaints are recorded and tracked to resolution.
Trust Centre
Complaints
If something has gone wrong, this is how to raise it and what to expect.
What applies to you depends on your account type, verification status and jurisdiction.
Our commitments
A real review
Complaints are reviewed on their facts, with your transaction records as the starting point.
A clear outcome
You receive a response that explains what was found and what happens next.
How it works in practice
Tell us what happened
Contact support from the app or website with the transaction reference and what you expected to happen.
We investigate
Your records are reviewed against what actually occurred.
You get an answer
You are told the outcome and, where something went wrong on our side, what will be done about it.
Where this information comes from
This page describes how Paysavo operates today. The entity and registration statements below are the approved wording; where a detail depends on your account, the applicable terms are shown to you in the product before you act.
Operated by Elite Integrity Investment Group Ltd.
Paysavo is registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). MSB Registration No.: M23004799.
Paysavo is registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).
Paysavo is a financial technology company, not a bank. Banking, payment, custody, or settlement services may be provided through regulated partner financial institutions where applicable.
If anything here is unclear, contact our support team and they can confirm what applies to your account.
Built for trust
Your money is held with care
Paysavo applies operational and security controls appropriate to a regulated money-services business.
You see the cost before you confirm
The rate and any fee are shown at quote time. Nothing is charged until you approve.
Verification protects your account
Identity and business verification apply to eligible services, and vary by jurisdiction.
Availability depends on your account type, verification status and jurisdiction.
Questions
How do I make a complaint?
Contact support from the app or website. Include the transaction reference if your complaint concerns a specific transaction.
What if I am not satisfied with the outcome?
Say so in your reply — unresolved complaints can be escalated for further review. Depending on your jurisdiction, external dispute-resolution routes may also be available to you.
Does complaining cost anything?
No.
Open a Paysavo account
Hold multiple currencies, send and receive internationally, and pay from one account.