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Trust Centre

How customer money is handled

How customer money is handled, and what the registrations shown in the site footer mean.

What applies to you depends on your account type, verification status and jurisdiction.

Our commitments

A regulated money-services business

Paysavo operates under the registrations listed in the footer of this site for the jurisdictions where it does business.

Customer money is handled with care

Operational controls govern how customer funds are received, held and paid out.

Not a bank

Paysavo is a financial technology company, not a bank. Banking, payment, custody or settlement services may be provided through regulated partner financial institutions where applicable.

How it works in practice

You see the cost before you commit

Every transfer, conversion and payment shows its rate and any fee before you approve it.

Records you can check

Your transaction history records what happened, when, and at what cost.

Questions answered

If anything about how your money is handled is unclear, ask support — that is what it is for.

Where this information comes from

This page describes how Paysavo operates today. The entity and registration statements below are the approved wording; where a detail depends on your account, the applicable terms are shown to you in the product before you act.

Operated by Elite Integrity Investment Group Ltd.

Paysavo is registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). MSB Registration No.: M23004799.

Paysavo is registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).

Paysavo is a financial technology company, not a bank. Banking, payment, custody, or settlement services may be provided through regulated partner financial institutions where applicable.

If anything here is unclear, contact our support team and they can confirm what applies to your account.

Built for trust

Your money is held with care

Paysavo applies operational and security controls appropriate to a regulated money-services business.

You see the cost before you confirm

The rate and any fee are shown at quote time. Nothing is charged until you approve.

Verification protects your account

Identity and business verification apply to eligible services, and vary by jurisdiction.

Availability depends on your account type, verification status and jurisdiction.

Questions

Is Paysavo a bank?

No. Paysavo is a financial technology company, not a bank. Banking, payment, custody or settlement services may be provided through regulated partner financial institutions where applicable.

Where can I see Paysavo's registrations?

The registrations for the jurisdictions where Paysavo does business are listed in the footer of this site.

Is my money insured?

Paysavo does not make insurance claims on this page. How funds are handled depends on your jurisdiction and the services you use; contact support for what applies to you.

Open a Paysavo account

Hold multiple currencies, send and receive internationally, and pay from one account.