Errors get fixed
Verified factual errors are corrected at the source, so every page generated from that fact is corrected with it.
Trust Centre
Corrections policy
What happens when something on this site is wrong.
What applies to you depends on your account type, verification status and jurisdiction.
Our commitments
Reports are welcome
Anyone can report an error — customer or not.
Material corrections are acknowledged
Where a correction changes the substance of a page, the page reflects its updated state.
How it works in practice
Report it
Contact support and identify the page and the statement you believe is wrong.
We verify
The claim is checked against the platform's capability data and records.
We correct at source
Confirmed errors are fixed in the underlying data or copy, which corrects every page derived from it.
Where this information comes from
This page describes how Paysavo operates today. The entity and registration statements below are the approved wording; where a detail depends on your account, the applicable terms are shown to you in the product before you act.
Operated by Elite Integrity Investment Group Ltd.
Paysavo is registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). MSB Registration No.: M23004799.
Paysavo is registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).
Paysavo is a financial technology company, not a bank. Banking, payment, custody, or settlement services may be provided through regulated partner financial institutions where applicable.
If anything here is unclear, contact our support team and they can confirm what applies to your account.
Built for trust
Your money is held with care
Paysavo applies operational and security controls appropriate to a regulated money-services business.
You see the cost before you confirm
The rate and any fee are shown at quote time. Nothing is charged until you approve.
Verification protects your account
Identity and business verification apply to eligible services, and vary by jurisdiction.
Availability depends on your account type, verification status and jurisdiction.
Questions
How do I report something wrong on this site?
Contact support from the app or website and name the page. Reports from non-customers are welcome too.
How fast are corrections made?
Verified factual errors are corrected as a priority. No fixed turnaround is promised on this page, because verification time varies with the claim.
Why correct "at source"?
Most pages on this site are generated from shared capability data. Fixing the source fixes every page that inherits the fact, rather than patching one page and missing ten.
Open a Paysavo account
Hold multiple currencies, send and receive internationally, and pay from one account.