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Trust Centre

How rates and fees work

How rates and fees are set, shown and applied — and why no rate is printed on marketing pages.

What applies to you depends on your account type, verification status and jurisdiction.

Our commitments

The full cost, before you confirm

The exchange rate and any fee are shown together before you approve any transaction.

No hidden margin presented as free

What you see at quote time is what is applied — the quote is the price.

No stale numbers

Rates move continuously, so marketing pages explain how quoting works instead of printing a number that would be out of date the moment it rendered.

How it works in practice

Ask for a quote

Enter an amount to see a live quote for your corridor or conversion.

Review the breakdown

The quote shows the rate, any fee, and exactly what your recipient receives.

Approve or walk away

Nothing is charged until you approve the quote.

Where this information comes from

This page describes how Paysavo operates today. The entity and registration statements below are the approved wording; where a detail depends on your account, the applicable terms are shown to you in the product before you act.

Operated by Elite Integrity Investment Group Ltd.

Paysavo is registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). MSB Registration No.: M23004799.

Paysavo is registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).

Paysavo is a financial technology company, not a bank. Banking, payment, custody, or settlement services may be provided through regulated partner financial institutions where applicable.

If anything here is unclear, contact our support team and they can confirm what applies to your account.

Built for trust

Your money is held with care

Paysavo applies operational and security controls appropriate to a regulated money-services business.

You see the cost before you confirm

The rate and any fee are shown at quote time. Nothing is charged until you approve.

Verification protects your account

Identity and business verification apply to eligible services, and vary by jurisdiction.

Availability depends on your account type, verification status and jurisdiction.

Questions

Why is there no rate printed on this page?

Because it would be wrong within minutes. Rates move continuously; the live quote at the moment you ask is the only number that affects your transfer.

Are fees the same for every method?

Not necessarily — the fee can depend on the funding method, payout method and corridor. The quote always shows what applies to your specific transaction.

Can a quote change?

A quote is valid for the window shown with it. If it expires, you simply request a fresh one — nothing is charged without your approval.

Open a Paysavo account

Hold multiple currencies, send and receive internationally, and pay from one account.